FAQs

Frequently Asked Questions

1. What countries does ABCID.pro ship to?

Currently, we offer shipping within the United Kingdom and do not deliver to P.O. Box addresses.

2. How long does order processing and shipping take?

Orders are typically processed within 1-2 business days and delivered within 3-5 business days, so you can expect your package within 4-7 business days.

3. Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order before it is shipped. Please contact us as soon as possible to make changes or cancel your order.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email containing tracking details. You can monitor your package's status through our website or the carrier's tracking page.

5. What should I do if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund as necessary.

6. What is ABCID.pro's return policy?

We accept returns within 30 days from the delivery date. This includes opened items, sale items, and items returned due to a change of mind. There are no restocking fees, and we cover all return shipping costs. Customers will receive a full refund, including shipping and VAT charges.

7. How do I return a product?

To initiate a return:

  1. Contact us at sale@abcid.pro or call +447449589529.
  2. We will provide a Return Merchandise Authorization (RMA) number.
  3. Send the item to:
ABCID.pro Returns
11 Highfield Crescent
Brighton BN1 8JD
United Kingdom

8. Can I exchange a product?

Yes, we offer exchanges. To exchange an item, please return the original item first; we will cover the return shipping cost. Once the return is processed, we will send the exchanged product.

9. Does ABCID.pro offer a warranty on products?

Yes, all products are covered by a 12-month warranty.

10. How can I contact customer support?

For assistance, please reach out to us via:

  • Email: sale@abcid.pro
  • Phone: +447449589529